On this page, you will find comprehensive information regarding our online boutique and the services offered in our stores, including answers to frequently asked questions.

I am looking for a Wolford item that is not displayed online here in the shop.

Please inform us in writing which item you are looking for. The item number or product name would be ideal here. However, if you only have a photo of a product and no further information, you are welcome to send it to us. This is usually sufficient for us.

My desired size is sold out in your shop, what should I do?

Please contact us and let us know which size you need for which item. We can often procure many standard items for you at short notice.

Collection items may already be in our warehouse, which has a much larger product range than is available online in the shop. If the item is unexpectedly not in stock, we will do our best to obtain it for you.

Is it possible to have the order gift-wrapped?

Yes, we offer an additional option to have your order gift-wrapped in original packaging materials.

Can I include a card?

Yes, we can include a handwritten card with your desired message with the order. If you prefer to write your personal greeting yourself, we can also include a blank card with the order.

How long will it take until I receive the order?

As a rule, we ship your order on the same day or the following day. However, please note that we deliberately do not provide a guaranteed delivery time across the board. This is due to the simple fact that we are not in the boutique every day, or sometimes for several days in a row, and therefore shipping is not possible. If you need an item at short notice or by a certain date, please contact us before placing your order.

Which shipping service is used?

We work with several shipping partners. If you prefer a specific delivery service, please send us a written request before placing your order.